Insights

The Trail Report
& field notes.

Reports, newsletters, case studies, and project spotlights, published from the field.

From the field

Case Studies & Reports

Case Study

A Partnership Built on Trust: Sheridan County School District #1

How a relationship that started in 1998, when Pine Cove was a two-person shop, became a district-wide technology partnership covering managed services, cloud communication, student safety, and network infrastructure.

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Case Study

Peace of Mind in Every Hallway: Townsend School District

How Pine Cove and Verkada replaced Townsend's failing DVR-era cameras with 40+ cloud cameras, centralized visibility, and no hardware left for a small IT team to babysit.

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Case Study

Modern Security, County-Wide: Missoula County

How Pine Cove and Verkada brought cloud video security to a Montana county — from the courthouse to the fairgrounds — with 24/7 visibility and immediate incident response.

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Case Study

Network Confidence and Reliability: Mountainland Head Start

How a lean non-profit serving 900 families across 13 locations replaced a clunky, unreliable network with RUCKUS wireless, new switching, and a Sophos firewall — and learned to run it themselves.

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Case Study

A First-in-Nation Internet Plan: Murray School District

How Murray, Utah became the first district in the country to deliver private LTE over CBRS spectrum straight to students' homes — during a pandemic, with Utah's first 10-gigabit classrooms.

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Case Study

A Wireless Overhaul at 10,500 Feet: Lake County School District

One week into a new IT director's job, the highest-elevation school district in America rebuilt its seven-year-old wireless network — and ended up with zero dead zones.

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Case Study

A Scalable and Personal Solution: East Helena School District

How a growing Montana district secured its network behind a Sophos XG firewall and sized its bandwidth for the students it has not enrolled yet, through a K-8 to K-12 transition.

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Case Study

A Faster, Cleaner Network Refresh: North Conejos School District

How a one-person IT department replaced an entire five-school network — roughly 20 RUCKUS switches and 50+ access points — in a matter of days, funded through E-Rate.

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Case Study

When the Wi-Fi Goes Down, So Does the Greenhouse: Prairie View Community School

How a tiny Wyoming charter school — with an aquaponics system, a student-run laser-engraving business, and no IT department — found a technology partner who understood what they were trying to do.

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Case Study

Superior Technology, Phenomenal Service: Outsourcing IT in Sheridan

When its IT director retired, this northern Wyoming district replaced its in-house IT department with a partner — and started spending less, with a 10-year sustainability plan guiding every purchase.

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Case Study

Pine Cove + Verkada at Ogallala Schools

Strong schools start with safe schools. When Ogallala School District 3-53 set out to protect more than 14,000 students across 26 campuses, Pine Cove partnered with Verkada to make that vision real.

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Case Study

Building Safety and Community Confidence in Big Horn County #3

When you’re a one-person IT team, keeping students safe can feel like an uphill climb. That’s why Big Horn County School District #3 turned to Pine Cove as their team of experts.

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ReportJun 2025

Montana Cybersecurity Report 2025: The Big Sky Wake-Up Call

Real data, local breaches, and a four-pillar roadmap to resilience for Montana's schools, hospitals, governments, and businesses. Rural does not mean immune.

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Case Study

Pine Cove and Verkada Partnership

Pine Cove Consulting partnered with Jackpot Casino to take their security to the next level, implementing Verkada’s cloud-based surveillance system.

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Case Study

Preserving History, Ensuring Security for Butte-Silverbow County's Government Structures

Pine Cove Consulting's physical security team travels far and wide across the United States, implementing high-tech security systems. This past week the team found themselves in Butte-Silverbow County, focusing on transforming the city of Butte, Montana's courthouse and police department's security systems.

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The archive

The Trail Report

NewsletterOct 2026

A week without internet, and a server deadline that just passed

This issue looks at the systems schools rely on every day, and what happens when they fail or age out. A Vermont district went a week without internet after a ransomware attack, Microsoft's final year of security updates for Windows Server 2012 has ended, and Sophos has launched a service for building a security roadmap. Every item below links to its source.

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NewsletterOct 2026

Four lost school days, and a patch that cannot wait

October is Cybersecurity Awareness Month, and the National Cybersecurity Alliance picked a theme that fits a school IT shop well: Don't Make It Easy for Them. This issue is about what "easy" looks like in practice, from a district rewriting its calendar to a remote access gateway attackers reached before the patch did.

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NewsletterSep 2026

AI moved from policy to paperwork

For two years the AI conversation in K-12 has been guidance documents and board debates. This month it turned into contract language, a patch queue, and a police report.

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NewsletterSep 2026

The AI headlines are loud. These three have dates.

New York City just told its elementary and middle schoolers they cannot use AI, and that is the story every tech director gets asked about this month. But three other things landed in the same stretch with something the AI debate does not have yet: actual dates.

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NewsletterAug 2026

E-rate and your network: what's changing and how to plan

The first two weeks of a school year always tell you where the cracks are. This issue leads with one of our own, Todd Mares, then one funding story worth your attention and three things worth ten minutes each.

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NewsletterAug 2026

School's back in session. So are the attackers.

Three different districts, three different states, one same week: a network breach, a system-wide disruption, and a data exposure, all landing right as the 2026-27 school year was trying to start. None of these teams did anything wrong to invite it. Attackers do not wait for a convenient time. There is real, current news to work through, so we kept it short.

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The team

Employee spotlights.

CW

Chase Wright

Regional Services Director

Chase Wright's brother is seven years older, spent his career in the military, and was deep enough into computers that young Chase, by his own account, would have probably called him a super nerd. Before Chase had held a job at all, that brother gave him a piece of advice.

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TM

Todd Mares

Physical Security Team

By the time Todd Mares went looking for a job, he hadn't had one in about thirty years. He'd run his own low voltage cabling company: infrastructure work, the wire and pathway that every other system in a building quietly depends on. He was good at it, and for a long stretch it worked. Then the Denver market turned on him.

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KV

Kacey van Hemert

Service Team

Kacey van Hemert met Pine Cove years before she ever worked there. She was the on-site tech at DaVinci Academy in Utah, still finishing a degree in computer software engineering, when a guy named Kyle Thompson showed up from a company called Pine Cove Consulting. No pitch. No job offer. Just a name worth remembering. (DaVinci is a Pine Cove client today.)

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KR

Kyle Rygg

Account Executive

Kyle Rygg didn't come to Pine Cove looking for a tech job. He came for a cup of coffee with a guy he'd met through football. That guy was Brandon. The two had crossed paths through the NIL program Brandon was building with the Bozeman football team, but they'd never really talked. So Kyle sent a message on LinkedIn and asked to grab coffee. A friend had mentioned Pine Cove was "some kind of tech company." That was about all he knew going in.

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MP

Morgan Pagett

Director of Operations

Morgan Pagett didn't find Pine Cove through a job posting. He found them in a high school hallway in Douglas, Wyoming. Pine Cove was the IT provider for Morgan's school district, and as a student tech, he was already elbow-deep in the work, fielding problems and trying to fix things. When Pine Cove came in to help sort out some aging infrastructure, Derek Curtis and Mike Stroud took notice.

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MB

Mike Baldacci

Technical Account Manager

Before working in technology, Mike was a fifth grade teacher. That experience still shapes how he supports districts today. He understands how much educators rely on technology and how quickly things can change when it is not working. As a Technical Account Manager, Mike partners closely with school leaders, helping them navigate both day-to-day challenges and long-term planning.

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BB

Brandan Bassett

Account Executive/Consultant

Behind every strong client relationship at Pine Cove is someone who genuinely cares, and Brandan Bassett is one of those people. As one of our most tenured leaders, Brandan brings more than technical experience; he brings relationship-first thinking. He's the kind of partner who remembers what matters to your district, who shows up consistently, and who sees beyond the immediate ticket to the bigger picture. Clients trust Brandan because he listens first. Strategy comes second.

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